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The Software Experience Management Maturity Matrix

The Software Experience Management Maturity Matrix

Pendo
Pages 18 Pages

This guide introduces a maturity model for evaluating and improving software experience management (SXM). It defines key stages of maturity, from reactive problem-solving to proactive, data-driven optimization. The ebook helps organizations assess where they stand today and identify next steps to improve adoption, productivity, and governance. It emphasizes building cross-functional alignment, scalable processes, and measurable outcomes as software becomes central to business performance.

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