Skillsoft's new customer service curriculum elevates customer experience through an eight-course series designed to meet evolving demands. Customers now expect immediate solutions, minimal effort, and personalized interactions. The curriculum focuses on developing skills like interpreting customer cues, fostering a service mindset, and creating effective solutions. Features include 30-minute scenario-based courses with creative design, role-playing, and flexible access. Benefits include enhancing CSR expertise, fostering a customer-centric approach, and building future-ready skills. Available in Skillsoft Business Advance and Expert packages.

Join for free to read