The white paper "IT Service Management Then and Now" explores how IT departments must evolve to keep pace with digital transformation demands, including agility, efficiency, and alignment with business goals. IT faces pressures to implement rapid, cost-effective changes while supporting distributed technologies and ensuring service quality. ITIL® provides a standardized approach to improve service delivery, aligning IT services with business strategies to enhance customer experiences and support growth. Skillsoft’s ITIL training on platforms like Percipio enables IT teams to adopt best practices, fostering alignment, agility, and continuous learning to meet the evolving digital business landscape.

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