Telco leaders are rethinking customer connections as the industry faces rapid technological change and rising pressure. The rollout of 5G, AI, and IoT, combined with increased competition and regulatory demands, is reshaping the landscape. To stay ahead, Telcos are using data to tackle four major challenges: reducing churn, driving innovation, modernizing legacy systems, and targeting new customers. These efforts aim to balance compliance with customer-centric strategies, proving that with the right tools and insights, transformation is not only possible but essential. Provide your feedback on BizChat.

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