Ebook

Surging Card Disputes: A Global Perspective on the State of Chargebacks

Surging Card Disputes: A Global Perspective on the State of Chargebacks

Pages 6 Pages

The April 2025 report reveals that global chargeback volume is projected to reach 261 million in 2025, totaling $33.8 billion in disputed transactions. This surge is driven by digital commerce growth, evolving fraud schemes, and increased consumer awareness. Fraud accounts for most chargebacks—70% according to financial institutions and 45% according to merchants, with merchants often underreporting due to misclassification. Costs are rising, with FIs spending over $9 per dispute and merchants investing up to $500,000 annually in chargeback management. Tools like Ethoca Alerts are proving effective in reducing chargebacks pre-dispute.

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