Platinum Support builds upon Premium by offering faster response times, senior engineer expertise, and higher service prioritization. Available 24/7, it ensures an initial response within 15 minutes for critical issues and 30 minutes for high-severity cases. Key features include Security Assurance, log and IoC analysis, and proactive threat response guidance. Platinum support also integrates tightly with automation support for VM-Series deployments. It is ideal for organizations demanding minimal downtime, elite response levels, and priority handling of complex firewall issues in mission-critical environments. This top-tier plan helps reduce risk exposure and optimize security infrastructure resilience.

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