This support plan enhances Palo Alto Networks software firewall deployments with 24/7 global expert assistance, rapid issue resolution, and continuous updates. Premium Support offers technical guidance, Security Assurance for threat investigation, access to software and subscription updates, and comprehensive documentation via an online portal. For VM-Series deployments on AWS, Azure, or GCP, Premium with Automation Support is also available, providing assistance for automation modules. Initial response times range from 1 hour (critical) to 8 hours (low), with dedicated support engineers and resources to streamline security operations and ensure maximum uptime.

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