Smart Communications and CGI’s CACS X partner to reimagine collections as customer service, delivering personalized, digital-first interactions. The integrated SaaS platform enables omnichannel engagement across SMS, email, print, and portals, backed by automation and AI-driven decisioning. Features include self-service, real-time triggers, journey orchestration, and template management, reducing IT reliance and compliance risk. Benefits include improved agility, customer experience, and lower cost of ownership. With event-driven communications and machine learning, lenders can orchestrate hyper-personalized journeys that increase dollars collected while maintaining regulatory compliance and reducing default management costs.

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