Aternity’s Intelligent Service Desk helps IT shift left by automating detection, diagnostics, and remediation to prevent incidents and reduce costs. It uses AI to monitor all apps and devices, identify root causes, and trigger runbook workflows before tickets are raised. Integrated with ServiceNow, it enriches tickets with device insights and enables one-click fixes. Aternity offers flexible automation for common issues, self-service options, and the ability to target remediation to dynamic groups of devices. This approach improves productivity, lowers MTTR, and frees IT to focus on strategic initiatives.

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