Riverbed’s eBook explores how NetOps and Service Desk teams can adopt a “shift left” strategy—traditionally used in DevOps—to solve IT issues earlier, reduce costs, and improve employee retention. It identifies challenges with manual processes, siloed tools, and alert fatigue, which hinder proactive support. Riverbed’s unified observability platform leverages AI, full-fidelity data, and automation to democratize expert knowledge, enable junior staff to resolve issues, and improve MTTR. Features include scripted investigations, automated remediation, and actionable insights, transforming IT operations into a more efficient, proactive, and scalable model.

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