Front Office External Back Office Initiate request Validate | Route |Approve Receive | Process Resolve | Reconcile Customer Customer notifies the manufacturer of an order error Customer sales Captured the request and submits to support; Verifies that the order was incorrect Warehouse Checks inventory for availability of correct order items Production planning Determines when the product can be produced based on material requirements Production Schedules and produces per factory availability Shipping Ships the product to the customer Retention Customer service Productivity Visibility NPS Time to respond Cost to serve Learning cyclesCustomer or reseller Finds an issue with the product that cannot be fixed remotely and initiates an RMA request Customer support or sa

Join for free to read