To retain patients, practices must offer timely, tech-enabled, and responsive care. Nearly 80% expect appointments within a week; 50% would switch providers for better scheduling. Patients favor extended hours, short waits, and flexible scheduling. Over half prefer telehealth for non-physical visits, and 46% want test results via digital portals. Additionally, 33% expect responses to portal messages within 24 hours. Practices should invest in scheduling tools, telehealth platforms, and prompt communication systems to boost satisfaction, trust, and operational excellence.

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