The University of Maryland Medical System (UMMS) provides primary and specialty care at more than 150 locations across the state, including academic, community, and specialty hospitals that together provide 25% of all hospital-based care in Maryland. With over 33,000 transfer requests per year expected to increase to upwards of 76,000, UMMS needed a modern communication platform to replace the outdated and inefficient use of fax machines and frustrating phone tag. As healthcare technology is introduced, integration and utilization across a health system can be a challenge with a variation of hospital needs and disparities to consider.

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