Innovation Care Partners (ICP) is a physician-led Clinical Integration Network and Accountable Care Organization (ACO) dedicated to providing high quality, coordinated and innovative care for the patients and families they serve. ICP provides value-based care through more than 1,200 practice locations and 6 local hospitals in Arizona. Challenge Inefficient Communication ICP began in July of 2012 with approximately 1,500 covered lives. Initially, ICP had an issue with communication among different healthcare providers and needed to find a secure messaging solution that would be easy-to-use and increase satisfaction. Solution Clinical Communication and Collaboration for Enhanced Workflows ICP originally chose TigerConnect in 2012 for a HIPAA-compliant text messaging solution.

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