The white paper by Concord Technologies highlights the overlooked soft costs of maintaining an on-premise fax environment, including significant yearly expenses from system administration, transmission failures, security breaches, compliance audits, and manual document processing. It advocates for cloud faxing as a solution to reduce or eliminate these hidden costs, improve fax deliverability, enhance productivity, and ultimately benefit an organization's bottom line. The transition to cloud faxing is emphasized as not only feasible but essential, given the evolving market dynamics and the increasing demand for secure, efficient document transmission methods in regulated industries.

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