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No more frustration: How to talk to your practices so they listen

No more frustration: How to talk to your practices so they listen

Tebra
Pages 8 Pages

Tebra’s info sheet teaches billing companies how to communicate clearly and consistently with practices to reduce friction and improve outcomes. Key steps include identifying pain points, documenting thoroughly, being proactive, setting agendas, simplifying requests, and building relationships over transactions. Listening actively, using the Acknowledge-Respond-Ask (ARA) method, and asking open-ended questions helps uncover root issues and strengthen collaboration. Effective communication leads to fewer errors, faster payments, and more trust between billers and practices.

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