A study on Gen Z and Millennials highlights how these generations are reshaping banking expectations. Only 47% of Gen Z use traditional bank accounts compared to 75% of Boomers, while 73% of Gen Z and Millennials rely on mobile banking versus 28% of Boomers. Trust and security are top priorities, though younger consumers show less complete trust in financial institutions. They expect seamless connectivity, with 91% valuing account aggregation, and clear transaction data, as 71% report frustration with unclear descriptions. The “money experience” combines stable connectivity, enhanced data, and AI-driven insights to deliver personalized, intuitive guidance.

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