Medallia for Healthcare helps clinicians and health plans strengthen trust, retention, and loyalty by delivering personalized, real-time experiences. The platform captures broad experience data and integrates it with operational systems to predict, prioritize, and act on key issues using AI and machine learning. It enables seamless engagement across touchpoints, identifies at-risk patients through speech and text analytics, and enhances journeys with a 360° view. Medallia also supports employee engagement by using real-time feedback and dashboards to improve performance and build a culture of service excellence.

Join for free to read