Medallia for Utilities helps organizations exceed rising customer expectations by delivering real-time, actionable insights that enhance service quality for residents, businesses, and employees. By capturing signals across digital, contact centers, field service, and outage events, and applying AI-driven analysis, Medallia empowers teams to respond proactively, build trust, and foster loyalty. The platform supports quick resolution, personalized experiences, and operational efficiency, while also elevating employee performance through tailored alerts and feedback. This holistic CX approach boosts reputation, strengthens communication, and creates impactful service outcomes.

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