Verizon’s CCaaS solution offers the Department of Labor (DOL) a seamless, cost-effective, and scalable contact center platform. By leveraging Verizon’s existing infrastructure, DOL benefits from intelligent call routing, service management, and traffic monitoring while maintaining compliance with SLAs. Retaining Verizon’s telephony services ensures centralized billing, optimized costs, and reduced complexity. A full CCaaS approach simplifies design, implementation, and operations while enabling secure FedRAMP-certified solutions. Verizon eliminates multi-vendor challenges, reduces network hops, and consolidates management, ensuring smooth transitions and enhanced customer experiences. With Verizon as a trusted partner, DOL can modernize its contact center efficiently.

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