Ping Identity’s eBook explains how customer experience drives competitiveness in retail. It shows that 52% of shoppers go out of their way for favorite brands and pay 16% more for excellent CX. Retailers can boost loyalty by simplifying checkout, streamlining registration with passwordless or social login, and enabling seamless hybrid shopping across channels. Unified identity management reduces friction, prevents fraud, and personalizes engagement. Real-world examples include multimillion-dollar revenue increases after adopting Ping Identity’s CIAM solutions, which enhance trust, retention, and omnichannel consistency across digital and in-store experiences.

Join for free to read