Government at work: Implementing a portal approach to citizen service Government IT’s foremost priority is always citizen service, and the digital revolution has created an exceptional opportunity for technologists to deliver in the service of the community. Web- based citizen services have dramatically enhanced the ease and efficiency with which citizens can interface with government. These online services haven’t always lived up to their promise, however. A recent study found 40 percent of citizens are dissatisfied with digital government. 1 At the same time, expectations continue to rise, with 85 percent of those polled saying they expect the same or higher quality from government digital services as they do from commercial organizations. Some government agencies are respondi

Join for free to read