Global Capability Centers (GCCs) are fast becoming essential strategic levers for global organizations, driving innovation, resilience, efficiency, and top-line growth. Evolving from cost-focused “captives” to hubs of AI-powered transformation, GCCs now enable business agility, talent development, process excellence, and IP creation. India leads the market, hosting over 3,000 centers and 70% of GCC FTEs. Post-COVID shifts, generative AI, and geopolitical risks have accelerated insourcing. Future-ready GCCs—across all org sizes—offer end-to-end value, from operational stability to modernized sales and product innovation.

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