Ventana Research highlights the evolving role of Workforce Management (WFM) software in supporting modern, agile organizations. Today’s cloud-based WFM systems go beyond timekeeping to include forecasting, task management, absence tracking, and advanced analytics. To ensure long-term value, buyers must assess software fit for complex needs, organizational agility, and vendor expertise. A successful WFM solution requires robust change management, ongoing vendor support, and adaptability to evolving structures and regulations. True ROI comes from both capable technology and a strategic vendor partnership focused on continuous alignment and innovation.

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