Work is emotional. While we traditionally associate work with being professional, logical, and industrious, work is ultimately conducted by people, and people are emotional. Just think about how many times each day that emotions play a role at work. Excitement and passion for a new project. Anger or frustration when something doesn’t go according to plan. Fear or anxiety about conflict with a manager. Compassion and understanding for a colleague going through a tough time. Emotions, positive or negative, play a major role at work every minute of the day. When emotions are accurately perceived, understood, and harnessed, they can enhance a team’s ability to flourish. When emotions are ignored and mishandled, they can cause teams to spiral in a negative direction.

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