Medallia’s PDF emphasizes the Total Experience Value Chain as a strategy for OEMs and dealers to drive customer loyalty and profitability by uniting customer and employee feedback. With today’s consumers expecting seamless, personalized, and quality experiences across digital and in-person channels, brands must actively listen through all touchpoints. Medallia’s tools capture diverse experience signals and use AI to reveal insights and guide actions. Aligning customer and employee experiences fosters trust, increases retention, and improves revenue. A feedback-driven culture supported by leadership ensures long-term success and adaptability in a rapidly evolving market.

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