Verizon’s Pindrop Passport Authentication enhances contact center security while streamlining customer interactions. Running in the background, it uses Phoneprinting, Deep Voice biometrics, and behavioral analytics to verify callers in real time, reducing fraud risk and cutting average handle time by 45 seconds. Verizon’s media forking technology securely integrates with existing systems, enabling seamless authentication without disrupting calls. Cloud-based deployment eliminates costly hardware, while multi-factor authentication improves self-service options. By combining fraud prevention with a frictionless experience, Verizon and Pindrop deliver a secure, efficient, and customer-friendly contact center solution.

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