Case Study PSCU GAINS RAPID BUY-IN OF NICE EMPLOYEE ENGAGEMENT MANAGER PSCU, a payment processing and transaction service provider to over 1,800 financial institutions, implemented NICE Employee Engagement Manager to add intraday schedule changes and a robust set of employee self-service options to the contact center. CUSTOMER PROFILE ABOUT Founded in 1977 , PSCU provides financial services support to over 1,800 institutions in the United States. Services include payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting, and mobile platforms. PSCU is involved in over 6.9 billion annual transactions. INDUSTRY Financial services WEBSITE www.pscu.com LOCATION Headquartered in St. Petersburg, FL AGENTS 600+ GOALS

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