The Coveo HIPAA Cloud white paper explains how healthcare organizations can deliver personalized digital experiences while meeting strict HIPAA requirements. With rising breaches and fines, providers face pressure to secure sensitive data without sacrificing customer experience. Coveo enables HIPAA-compliant, AI-powered search and personalization that unify information across portals, EMRs, claims, and policies. Features include access controls for HIPAA-trained staff, no cached results, six-year log retention, and breach notification protocols. By centralizing data and adding intelligence to legacy systems, healthcare providers can improve service speed, offer proactive recommendations, and build trust through secure, relevant, and patient-centered digital care.

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