Medallia for Connected Devices enables brands to gather feedback from customers interacting with smart devices such as ATMs, kiosks, vehicles, and appliances—capturing insights from previously silent audiences. It delivers quick, high-volume feedback through brief surveys without overwhelming users, helping brands understand key moments in the customer journey. The platform connects digital and physical touchpoints to drive real-time frontline action and organizational change. With flexible API-based implementation and unified, actionable data, it empowers companies to enhance in-person experiences—like the case of a retailer collecting 20,000 responses daily via POS devices.

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