Neighbors Federal Credit Union streamlined its digital banking and contact center operations by adopting LinkLive from Fiserv, consolidating multiple vendors into a single, AI-enabled platform. This solution allows Neighbors’ agents to handle calls, chats, texts, emails, and video conferences from any location, improving efficiency and reducing costs. By eliminating 80% of desk phones and enabling remote work, Neighbors enhanced member engagement while maintaining high service levels with fewer staff. AI now resolves 30% of inquiries, with expectations to reach 60%. With seamless integration and intuitive functionality, LinkLive has strengthened Neighbors' digital strategy, ensuring secure, flexible, and efficient member interactions.

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