ThreatConnect’s Customer Success program supports organizations throughout their subscription by guiding onboarding, adoption, training, and ongoing growth. Customers are paired with a Customer Success Manager and Engineer who ensure smooth implementation, integration, and configuration. Training workshops and the Elite CSE program offer tailored guidance, playbook building, and operational consulting. The FAQ outlines processes for cloud and on-prem deployments, training resources, timelines, and continued support. Customer Success helps clients maximize platform value, while Professional Services deliver scoped, engagement-based solutions. Feedback is integrated into the product roadmap for future improvements.

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