SKYGEN USA revitalized employee engagement and performance management by migrating to NICE CXone, replacing outdated on-premise systems. NICE CXone enabled the implementation of a redesigned gamification program and a more agent-friendly marketplace, driving quick wins and sustained success. These enhancements improved motivation and productivity for SKYGEN’s contact centers supporting dental and vision benefits for over 10 million members nationwide, helping the company deliver better service and operational efficiency across its healthcare partnerships.

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