Organizations face growing pressure to modernize customer communications management as consumer expectations shift toward personalized, multichannel interactions. Legacy systems often hinder timely, compliant, and engaging communication, but replacing them entirely can be costly and disruptive. Conduent recommends a hybrid approach, combining existing platforms with modern CCM tools to deliver quick wins and long-term scalability. Key priorities include assessing current risks, aligning with business goals, and focusing on ROI beyond cost savings to include experience and agility. Conduent’s CCM services, offered as managed PaaS, help clients streamline communications, improve compliance, and enhance customer engagement.

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