New Relic’s 2024 ebook outlines six steps to achieve business observability by connecting telemetry data with business goals. It begins by defining clear objectives—such as increasing revenue or reducing risk—and capturing telemetry data across all sources. By quantifying the financial impact of metrics (e.g., outage costs), organizations can visualize live data, make real-time decisions, and drive outcomes like reduced costs and increased revenue. The guide emphasizes monitoring both controlled and uncontrolled environments to close visibility gaps and introduces tools like Pathpoint and New Relic AI to enhance data-driven strategies and unify teams .

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