The eBook 5 Companies Using Coveo and Salesforce to Transform Service showcases how leading firms improved customer service through AI-powered search and personalization. Tableau saved $18M annually by enhancing self-service relevance . Boomi created a centralized knowledge hub, driving 300% higher case deflection and 60% more page views . Medallia empowered agents with shared knowledge, boosting proficiency by 34% and raising NPS by 5 points in one quarter . VIZIO gained $1.9M in net benefits through better case deflection and customer insights . Informatica unified content from 20 sources and used Coveo to identify expertise, ensuring 500,000 monthly searches delivered precise, contextually relevant results.

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