Coveo for SaaS and Software helps enterprises unify knowledge and transform customer experiences with Generative AI Search and Recommendations. The challenge of scattered content across articles, sites, and internal docs often frustrates users and slows adoption, but Coveo delivers relevant answers across self-service and assisted channels, reducing friction and support costs. Results include 20% self-service success in 30 days for Zoom, $8.6M annual cost savings at SAP Concur, 60% case deflection at Forcepoint, and 20k+ cases avoided per year at Salesforce. Use cases span website search, help portals, AI agents, case deflection, in-product guidance, and agent consoles, all secured with compliance and powered by hybrid AI search.

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