The eBook explains how digital identity is transforming financial customer experience through three trends: secure third-party sharing, decentralized identity, and financial inclusion for the underbanked. Open banking relies on strong identity proofing and consent management to enable secure data sharing and personalization. Decentralized identity empowers customers to control wallet-based credentials, improving security and interoperability under frameworks like EU eIDAS 2.0. Finally, digital verification and risk-based onboarding are expanding access for unbanked populations, particularly in ASEAN. Unified identity platforms now drive faster onboarding, reduced fraud, and cost savings across financial institutions.

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