On most days, dentistry is rewarding, fulfilling work — the kind of work where you know you’re making a difference in someone’s life. But every now and then, you’re bound to get one of those days in the dental practice. One of those days when it starts to feel like what your patients want and what the doctors want are directly at odds with each other. The patient’s hesitance to schedule an appointment vs. the need for regular care. Reluctance to pay for services vs. a (warranted) desire to get paid Lying about flossing vs. actually flossing When those differences start to add up and become frustrating, it’s always a good idea to remember that your team and your patients probably have a great deal in common outside.

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