The Microsoft Viva eBook explores AI change readiness, showing 80% of employees already use AI tools, often independently of formal rollouts. It stresses that successful AI transformation hinges on strong employee experience (EX), readiness, and agile change management. High-Performing Organizations (HPOs) lead by fostering people-centric change, supporting experimentation, upskilling, and feedback. Leaders are urged to align AI strategy with EX, address fears like job loss and data privacy, and guide employees through personalized, iterative transformation approaches for maximum value realization.

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