Case Study
Yorkshire Water Trusts eGain
Company Yorkshire Water supplies 1.7 million UK households with water and sewerage services. The company manages the collection, treatment and distribution of water, supplying around 1.24 billion litres of drinking water each day. Their vision is to be "clearly the best water company in the UK." With Ofwat positioning them at the top of the annual league table for operational and customer service excellence, things are obviously going i