Case Study

Virgin Mobile Trusts eGain

Virgin Mobile Trusts eGain

Pages 2 Pages

To deliver on its customer service commitments in a sector where there is an ever-increasing complexity of product services with an ongoing focus on cost control, Virgin Mobile implemented a knowledge management solution from eGain. The result has been improved levels of service, happier customers, and cost savings of millions of pounds a year. Company Trading now for more than four years, Virgin Mobile is the most successful virtual mobi

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