Case Study

Southern Water

Southern Water

Pages 2 Pages

eGain ® Knowledge ™ has increased the ability of Southern Water’s call centre staff to diagnose problems, resulting in dramatic reductions in the number of field visits and significant improvements in first-call resolution of enquiries. C Co om mp pa an ny y Southern Water is responsible for delivering clean, fresh water to around one million households in the south east of England. It also treats and recycles dirty water from nearly two million

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