Yes, we really will call you back soon! Gavigan was very familiar with Zeacom’ s Communication Center (ZCC) software, as it had been used extensively in a contact center she had previously managed. When Yellow also chose to install ZCC at the end of 2009, Gavigan knew that bringing customers back was a high priority for Yellow, and she was quick to stipulate that they needed to employ the ‘Callback’ option. Solution Callback is a ZCC feature

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