1 Case Study Improving Remote Support Capabilities with Splashtop SOS How the Delta Groupe leveraged Splashtop SOS to support On-Demand Devices Summary After running their IT operations with an old legacy French RMM for 7 years, Groupe Delta’s IT infrastructure needs had outgrown this technology, and so did its core business. Julien Boissat, Technical Director at Groupe Delta, explains how and why his company decided to upgrade their technology stack with Splashtop SOS to meet the need of their growing IT infrastructure. The Challenge: Replacing an Outdated RMM Without Breaking the Bank “When we started the business 33 years ago, we started with selling copy machines, so we did not need any fancy technology, ” said Julien. “We then started adding more services like servicing int

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