CASE STUDY ACCOUNTS RECEIVABLE INDUSTRY • Business Services XYLEM WATER SOLUTIONS REDUCING CUSTOMER INVOICE DELIVERY COSTS BY 60% BACKGROUND Xylem Water Solutions (Xylem), a leading water technology company, was looking to increase customer e-invoicing adoption rates and reduce costs in its accounts receivable (AR) department. The company was sending 18,000 customer invoices annually — 70 percent via postal mail and 30 percent electronically. With more than 1,500 invoices to send each month, the AR team was spending an average of two-and-a-half minutes to send one invoice. Xylem needed a solution to automate both paper and e-invoice delivery; specifically, one that could deliver invoices to customers in their preferred format (e.g., postal mail, electronically, etc.), as well as off

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