XML TECHNOLOGY TO DRIVE CUSTOMIZED PRINT-ON-DEMAND ELANDERS SOLUTION KEY CUSTOMER BENEFITS CUSTOMER CHALLENGE The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services serving about 75 million Americans. CMS was providing information about the Medicare health care program to the general public through a generic nationwide manual mailed out as requested by individual Medicare beneficiaries. CMS identified a need to provide personalized Medicare information to beneficiaries that included generic Medicare information, but was primarily driven by specific information (location, health conditions, and plans of interest) that would be provided by the individual requester. The system had to be a highly automated, yet cost-e

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