Case Study Summary Customer: Wroclaw City Hall Headquarters: Wroclaw, Poland Industry: Public sector Challenge: To build a City Hall’s integrated system to communicate with citizens, to introduce communication monitoring and quality control. Product(s) deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® Benefits: ? 100% of calls picked up (before implementation, even up to 40-50% of all call

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