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AFAS successfully integratesCIC and Microsoft®Lync

AFAS successfully integratesCIC and Microsoft®Lync

Interactive Intelligence
Pages 2 Pages

Case Study Summary Customer: AFAS Software Headquarters: Leusden, The Netherlands Industry: Software Product(s) Replaced: ? Comsys + KPN Business Center Added Products: ? Microsoft ® Lync ™ integrated with Customer Interaction Center ™ Number of Users: ? Contact Center: 300 ? Office:300 Challenge: Implementation and integration of Microsoft Lync immediately following release with the Customer Interaction Center

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