Case Study World’s Largest Beverage and Brewing Company Migrates to Atlassian ITSM Platform ©2020 Praecipio Consulting World’s Largest Beverage and Brewing Company Migrates to Atlassian ITSM Platform 1 Overview Submitting, tracking and responding to incidents, service and change requests is a core capability required of every modern IT organization. Not only must they track and resolve issues from their users, but IT teams are also responsible for the oversight and support of technology assets themselves (i.e. laptops, servers, peripherals, etc.). Within the Information Technology Infrastructure Framework (ITIL), IT Service Management (ITSM) and IT Asset Management (ITAM) solutions have become critical components of day-to-day IT operations management at companies of all sizes

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